What is CRM?

Customer Relationship Management (CRM) integrates all of an organization’s communications and interactions with its clients regarding sales, marketing and service, thereby maximizing the value of every customer relationship. It provides the means by which to manage and coordinate customer interaction across the enterprise, which in turn maximizes revenue by improved loyalty and customer acquisition. The use of better, more complete customer information allows organizations to:

  • Build more profitable relationships
  • Shorten sales cycles
  • Raise performance metrics
  • Increase campaign response rates
  • Decrease lead generation and customer acquisition costs

Benefits of CRM

A CRM solution will aid your business by combining technology and human resources to provide better customer service, discover new customers and increase customer revenues by building up a stronger, more personal,relationship with them.

With CRM companies can store information about their customers’ purchasing behaviour,personal interests and disinterests and other data in a user-friendly database.This centralized and integrated arrangement:

  • Offers support for your marketing, sales and service activities and help to intensify your ties with your customers.
  • Reduces costs, efforts, errors, and frustrations associated with the repetitive handling of data from different systems and sources.
  • Increases revenues through better sales and marketing performances.
  • Provide company-wide access to customer histories
  • Identify new selling opportunities

OmkarSoft offers a range of consulting services to help your organization increase demand generation and enhance the life-time value of your customers by optimizing the frequency, quality and relevance of your prospect and customer interactions.

A CRM solution will aid your business by combining technology and human resources to provide better customer service, discover new customers and increase customer revenues by building up a stronger, more personal, relationship with them.
With CRM companies can store information about their customers’ purchasing behaviour, personal interests and disinterests and other data in a user-friendly database. This centralized and integrated arrangement:

  • Offers support for your marketing, sales and service activities and help to intensify your ties with your customers.
  • Reduces costs, efforts, errors, and frustrations associated with the repetitive handling of data from different systems and sources.
  • Increases revenues through better sales and marketing performances.
  • Provide company-wide access to customer histories
  • Identify new selling opportunities

How OmkarSoft can help you?

OmkarSoft offers a range of consulting services to help your organization increase demand generation and enhance the life-time value of your customers by optimizing the frequency, quality and relevance of your prospect and customer interactions.
By combining CRM best practices with open source software, OmkarSoft delivers new techniques, processes and behavior to help you achieve CRM superioity faster and cheaper than implementing commercial proprietary solutions or building solutions from scratch.
OmkarSoft offers powerful, integrated CRM solutions that suit your specific business needs.
We enable you to maximize the value on your CRM investment by providing you with

  • Customizations
  • Enhancements
  • Integration
  • End-to-end implementations
  • Case studies

We specialize in the following open source CRMs SugarCRM, vTiger. SugarCRM open source CRM solutions gather, analyze, and maintain various data on all aspects of an organization’s day-to-day relationships with its customers. Sales leads, opportunities, quotes, orders,invoices, customer accounts, contacts, products, sales activity tracking, customer activity tracking,calls, faxes, sales visits, meetings, tasks, notes, customer satisfaction tracking, calendar, scheduling,workflow management, and much more.